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Models of Strategic Restructuring Case Study: Chattanooga Museums Administrative Consolidation

Models of Strategic Restructuring Case Study: Chattanooga Museums Administrative Consolidation

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The Due Diligence Tool

The Due Diligence Tool

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La Piana Consulting Blog
La Piana Consulting » partnerships http://www.lapiana.org/blog Mon, 30 Jan 2012 21:40:38 +0000 en hourly 1 http://wordpress.org/?v= Client Spotlight: The Patterson Foundation http://www.lapiana.org/blog/2012/01/client-spotlight-the-patterson-foundation/ http://www.lapiana.org/blog/2012/01/client-spotlight-the-patterson-foundation/#comments Mon, 30 Jan 2012 21:15:51 +0000 Heather Gowdy http://www.lapiana.org/blog/?p=954 The Patterson Foundation (TPF) is an independent charitable foundation in Sarasota, Florida that partners and connects with others to create new realities. Debra Jacobs, the Foundation’s CEO, contacted La Piana Consulting in early 2010 to talk about our experience with strategic restructuring. Jacobs and her team recognized that strategic restructuring – or collaborative restructuring, as they call it – is a powerful way for groups of organizations to leverage resources and capabilities for long-term “thrive-ability.”

[TPF and La Piana staff with training participants]
L to R: Vance Yoshida (La Piana), Pam Truitt (TPF), Joel Freedman, Jim Penrod, Amy Kimball-Murley, Greg Bobonich, Jana Ertrachter, Betsy Steiner, Bill Ferguson, Jim Dixon, Maria Markham (La Piana), Jerry Wilterding, Robert Skolnik, Bob Hawkins, Margaret Linnane, Bob Harrington (La Piana)

TPF was initially interested in exploring how La Piana might provide training and education focused on strategic restructuring to both Foundation staff and the nonprofit and funder communities in the area. That work began in April of 2010. Almost immediately, TPF fielded several requests for financial support for assessment and exploration, including requests from two local community foundations and two disability service organizations – both were interested in assessing the potential for partnership. Thanks to support from TPF’s Collaborative Restructuring Initiative (or CRI, officially launched in the spring of 2010) La Piana worked closely with both groups as they did so. As a result of their explorations, the organizations learned a lot about themselves and the two community foundations have identified a way they can support and strengthen community-wide philanthropy.

The Patterson Foundation’s interest was not limited to providing educational opportunities and financial support, however. Upon learning about our consultant training programs, Jacobs and CRI Initiative Manager Pam Truitt attended a one-day introductory training in Fort Wayne, Indiana. That session, sponsored by the Foellinger Foundation, covered the fundamentals of consulting to organizations exploring or negotiating collaborative restructuring arrangements. Several months later, Truitt participated in the second phase of our program – a three-day intensive combining and extended role-play with case studies and in-depth discussions around contracting, the negotiations process, human resources, external communications, and implementation and integration. TPF realized that building local capacity among consultants was critical to its long-term success, and decided to sponsor a series of trainings in its own region – and then make available ongoing education and support, including mentoring, for consultants who choose to make the facilitation of collaborative restructuring efforts part of their practice. As Truitt said in her blog after the three-day intensive:

As Initiative Manager, I have gone through the training and emphatically state that, at least in the beginning, I could not do this work alone. In addition to learning and being skillful in the technical aspects…consultants must be effective facilitators, understand how to deal with difficult personalities, handle icebergs that invariably surface, guide discussions when appropriate and keep the process moving without favoring one organization over the other. If Wonder Woman were facilitating a nonprofit merger, she would need help!

TPF is also connecting with national funders in the collaboration space, such as the Lodestar Foundation, The Forbes Funds, and The Community Foundation for Greater Atlanta, to learn and share information.

Over the past two years our relationship with TPF has evolved into a true partnership – one that is collaborative, productive, and extremely rewarding. We continue to work with TPF staff to understand and address the specific needs of their community, providing workshops, training, consulting, facilitation, and mentoring to nonprofits and local consultants alike. As a result of TPF’s commitment and our work together, more Florida nonprofits are aware of and actively exploring options for collaborative restructuring – and able to draw on local resources, both financial and technical, as they do so.

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Where’s the fire? http://www.lapiana.org/blog/2012/01/wheres-the-fire/ http://www.lapiana.org/blog/2012/01/wheres-the-fire/#comments Tue, 24 Jan 2012 00:00:04 +0000 Melissa Mendes Campos http://www.lapiana.org/blog/?p=933 A sense of urgency. Experts like John P. Kotter say it’s a key and necessary ingredient for successful organizational change. Without it, even the best designed efforts amount to little more than going through the motions.

[frog jumping from a pot]But many nonprofits are so accustomed to working in adverse conditions – doing more with less, making compromises, and inhabiting a reality in which the stretch goal is to be “sustainable” rather than to truly thrive – that they may be desensitized to what urgency really feels like. Like the proverbial frog in the pan of boiling water, these organizations have adapted so well to an increasingly hostile environment that perhaps the impetus to do something about it comes too late.

Take strategic restructuring. It is encouraging that partnerships are now viewed as a positive strategic choice rather than an option of last resort, but the flip side is that we now see more nonprofits coming to the table with the view that collaboration is “nice, but not necessary.” Many of these are on solid enough footing to continue working on their own, but fail to recognize that this also makes them better positioned to engage in restructuring and more attractive to potential partner organizations. Lacking a sense of urgency, they may hesitate to own the process or really invest in moving it along. The risk here is that the window of opportunity to proactively choose a collaborative strategy rather than being compelled to it may not be open for long. Should they find themselves facing a real crisis, they may wish they had acted sooner.

Succession planning is another good example. Five or six years ago, reports like “The Leadership Deficit” touched off a sense of real urgency across the sector. The Boomers are retiring! Who will be left to lead our organizations? The mass exodus didn’t exactly manifest as predicted, as we all now know, but how many nonprofits have taken advantage of the reprieve as an an opportunity to engage in recruiting talent and developing leadership for when the day does come – as it surely will – when new leaders must take the helm?

Nonprofits face an increasingly complex set of challenges and opportunities, from major demographic shifts to competition from for-profit providers to political pressures and global economic uncertainty. The water’s getting warmer.

Do you feel the heat? Is it time to make a leap?

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Mission Driven Mergers Provide for Seamless Service Delivery http://www.lapiana.org/blog/2011/11/mission-driven-mergers-provide-for-seamless-service-delivery/ http://www.lapiana.org/blog/2011/11/mission-driven-mergers-provide-for-seamless-service-delivery/#comments Thu, 10 Nov 2011 23:06:52 +0000 Bob Harrington http://www.lapiana.org/blog/?p=873 In October, the San Francisco Chronicle featured two stories featuring the merger of Haight Ashbury Free Clinics and Walden House.  Both articles recounted the drop in funding experienced by both organizations and the potential loss of services to the community. The stories also pointed out the efficiencies gained by combining administrative functions. The merged entity is expected to save approximately $1 million within a $60 million budget.

As the facilitator of this merger (and a former executive director with experience in behavioral health), the most compelling outcome was the creation of a seamless service delivery system to address the needs of clients in a more holistic way. By unifying services to address substance abuse addictions, mental illness, homelessness, and to provide job training and primary health services, this merger will help to ensure that client needs do not slip through the cracks of a fragmented delivery system.

In the mainstream dialogue about nonprofit mergers, the focus is often on efficiency and cost-savings, but ultimately these alliances must make sense from a mission perspective: How can services be integrated and provided in a more effective manner? What will payers – in this case the City and County Department of Public Health – find attractive for contracting?

The landscape of services in San Francisco is fragmented, with many separate organizations providing numerous different services addressing specific client needs.  However, in most cases, they are not comprehensive, integrated services. The merger of Haight Ashbury Free Clinics and Walden House creates a more seamless approach, such that clients do not have to go in search of services from multiple entities to get the care they need.

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Secession on the Rise? http://www.lapiana.org/blog/2010/10/secession-on-the-rise/ http://www.lapiana.org/blog/2010/10/secession-on-the-rise/#comments Wed, 20 Oct 2010 00:28:50 +0000 David La Piana http://www.lapiana.org/blog/?p=599 A few years ago the Chicago chapter of the American Lung Association left the national organization to form its own independent entity: the Respiratory Health Association of Chicago. At the time it was an unusual move.

Yet in recent weeks we have seen two more major affiliates of well-known national nonprofits leave the fold. Planned Parenthood Golden Gate, in Northern California, is now Golden Gate Community Health, and KCET, the PBS affiliate in Los Angeles, recently announced its intention to leave the PBS family in January 2011.

Each of these situations is unique and involves a combination of differing perspectives, financial tensions and interpersonal conflicts, but I wonder if economic pressures are increasingly going to drive large affiliates of national organizations to leave behind their household brand name in favor of independence.

KCET will lose access to crucial PBS programs such as Sesame Street, while the two health organizations named above will continue to offer the same service but without the benefit of instant name recognition.

Given the demands of participation in a national organization (financial, programmatic, quality review, brand usage and the like) we may see additional large affiliates deciding they can do better on their own.

In the short run that may be true, but it remains to be seen whether they can replace the instant name recognition and credibility of their former national partners with local support. And of course there is always the possibility – indeed the likelihood – that the national organization will establish a new franchise in the same area, providing a high profile competitor who will build on the previous organization’s name recognition, now abandoned.

Stay tuned.

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Join Us on April 6th for the next SSIR Live! Webinar http://www.lapiana.org/blog/2010/03/join-us-on-april-6th-for-the-next-ssir-live-webinar/ http://www.lapiana.org/blog/2010/03/join-us-on-april-6th-for-the-next-ssir-live-webinar/#comments Wed, 31 Mar 2010 22:46:47 +0000 David La Piana http://www.lapiana.org/blog/?p=487 Following up my recent Merging Wisely article in Stanford Social Innovation Review, I will be discussing the practical issues involved in merging nonprofit organizations at the next SSIR Live! webinar. From Nonprofit Partnerships to Mergers: How to Restructure for Success will take place Tuesday, April 6, 2010, from 11:00am – Noon PT. I plan to leave plenty of time for questions, so bring yours and join us. Register today!

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Evolving Through Bold Partnerships http://www.lapiana.org/blog/2009/12/evolving-through-bold-partnerships/ http://www.lapiana.org/blog/2009/12/evolving-through-bold-partnerships/#comments Wed, 16 Dec 2009 20:37:57 +0000 Bob Harrington http://www.lapiana.org/nonprofitnext/?p=217 Preparing for the future starts with re-thinking your present model for sustainability. While the prospect may not be staring you in the face, there are likely several interesting partnerships your organization could consider that would enable it to more effectively meet its mission – perhaps in ways you have not yet imagined.

Mergers and other forms of strategic restructuring have gotten tremendous attention recently as both a sustainability and opportunity strategy in the midst of an economic downturn and the resulting decline in charitable giving.

One barrier we frequently observe in assisting organizations that are considering strategic restructuring options is the fear of losing your identity. This is an especially significant consideration in the arts sector, where artistic and organizational identity often go hand in hand. But loss of identity is not an inevitable outcome of a merger. An example of this is the pending merger of the Oakland East Bay Symphony, the Oakland Youth Orchestra, and the Oakland Symphony Chorus, who have recently decided to combine into a single corporation while maintaining their existing individual identities. This will allow them to consolidate administrative functions – thereby saving money and increasing efficiencies – while maintaining the specific programming and artistic visions that are so important to them. The merger also provides an opportunity to introduce each of their existing audiences to the programming of the other two.

When a merger does transform your identity, it can do so in ways that enable you to meet your mission in in new and more powerful ways.

Consider the example of two organizations currently in merger negotiations. Serving the same geographic area, one has worked on domestic violence issues while the other has worked on child abuse and neglect. These organizations recognized that they serve many of the same families – given the frequent co-occurrence of these issues – and that combining the organizations could enable them to serve these families in a more coordinated and streamlined way. In addition, they recognized a unique opportunity to lead their entire community in better understanding and addressing the interconnectedness of violence that occurs within the family setting, thereby increasing their capacity to address the root causes.

While strategic restructuring is not always the answer, nonprofits facing unprecedented challenges to their business models would do well to consider it not just as a survival strategy, but as a vehicle for meeting – and even transforming – their mission in ways that open up new pathways to achieving social impact.

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